Privacy Policy

Last updated: April 2026

1. About This Policy

Maxwell & Higgs Pty Ltd (ABN registered, trading as Maxwell & Higgs) is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard information obtained through our website, enquiry forms, and business interactions.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.

2. Information We Collect

We may collect the following types of personal information when you interact with us:

• Name, job title, and organisation
• Email address and phone number
• Postal or business address
• Enquiry details and project requirements
• Website usage data (e.g., pages visited, browser type, IP address)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to enquiries and providing quotations
• Managing customer and supplier relationships
• Delivering products and services you have requested
• Communicating updates relevant to your projects or interests
• Improving our website, products, and services
• Complying with legal and regulatory obligations

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose your information in the following limited circumstances:

• To third-party service providers who assist in operating our website or business (e.g., form processing, hosting), subject to confidentiality obligations
• Where required or authorised by law, regulation, or court order
• To protect the rights, property, or safety of Maxwell & Higgs, our customers, or the public

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses SSL/TLS encryption for data transmission. Access to personal information is restricted to authorised personnel who require it for legitimate business purposes.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

6. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, please contact us at sales@maxwell-higgs.com.au. We will respond to your request within a reasonable timeframe.

7. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint about how we have handled your personal information, please contact us: